Refund & Cancellation Policy

1. Order Cancellation

Customers may request cancellation as early as possible through customer support. Cancellation may not be possible after dispatch, loading, delivery or commencement of a customised/professional service.

2. Cancellation by NirmaanGo

NirmaanGo may cancel an order where products are unavailable, an obvious pricing/listing error occurs, the delivery/service area cannot be fulfilled, payment cannot be verified, or circumstances beyond reasonable control prevent fulfilment.

3. Refund Eligibility

Where an eligible cancellation, failed transaction or approved refund occurs, the refundable amount will be processed to the original payment method or another lawful method communicated by NirmaanGo, subject to the payment gateway/banking process.

4. Damaged/Wrong Products

Customers should inspect delivered products where reasonably possible and report damaged, defective or incorrect items promptly with order details and supporting photographs/videos where requested. Resolution may include replacement, return, credit or refund depending on the product, supplier terms and circumstances.

5. Building Materials

Certain building materials may be bulky, customised, cut, mixed, tinted, made-to-order or otherwise unsuitable for return after dispatch or use. Such products may be non-returnable except where required by applicable law or where NirmaanGo approves a return/replacement due to a fulfilment defect.

6. Services

For construction, contractor, labour, engineering, interior or other professional services, cancellation/refund treatment may depend on the agreed scope, work already performed, materials procured, mobilisation costs and project terms.

7. Refund Timelines

Once NirmaanGo approves a refund, the actual credit timeline may depend on the payment gateway, bank or financial institution. Customers should retain the transaction/reference number until the refund is credited.

8. Failed Transactions

If a payment is debited but the order is not successfully created, the customer should contact support with the transaction/reference details. We will verify the status with the payment provider and process an eligible refund according to the provider's settlement process.

9. Contact

Refund/cancellation requests:

Email: support@nirmaango.com | Phone: +91 9931688151